Before your order ships
Every order is reviewed by a licensed medical provider before it is prepared and shipped. Some treatments also require a video visit or lab work first, and your care team will let you know if yours does. Your medication will not be processed until those steps are complete. Please make sure your phone number, email, and shipping address are correct, since errors can delay your order.
Shipping
2-day priority shipping is included in your EverPrime pricing. Two-day delivery begins once your order ships and does not include provider review, visits, labs, or pharmacy preparation. Every order arrives in discreet packaging with no medication names on the outside. You will receive tracking details by email and/or when your order ships. We ship to the states where EverPrime providers are licensed to practice and do not ship internationally.
We cannot guarantee a delivery date. Once your package is with FedEx, UPS, or USPS, it is out of our hands, so please contact the carrier first if it hasn't arrived when expected. Delivery may take longer during promotions and in December.
Some medications, including certain GLP-1 and peptide products, must be kept cool. These are shipped in temperature-protective packaging to help keep them safe in transit. Please have your package delivered somewhere it will be received promptly, bring it inside and refrigerate your medication right away, and follow the storage instructions on your label. If your medication arrives warm, frozen, or damaged, contact us before using it.
To change your address, contact us before your order ships. If your order arrives damaged, incorrect, or missing items, contact us within 48 hours with your order number and photos. Replacements are subject to pharmacy and provider approval.
Refills, cancellations, and refunds
Refills ship on the schedule set by your provider. To skip or cancel an upcoming shipment, contact us 24 hours before your next billing date. You can cancel any time before your order is sent to the pharmacy, but once preparation has started it cannot be canceled or refunded. If your provider determines treatment isn't right for you, you will be refunded in full.
Returns
We cannot accept returns on prescription products. Under federal and state pharmacy regulations, medications cannot be returned or restocked once they have left the pharmacy. If you have a concern about your medication or experience side effects, contact our care team and we will schedule a call with a medical provider.
Contact us
Email support@joineverprime.com or call (888) 299-5088 with any questions.
